Refund policy

For Non Perishable Products

• We accept returns for all of non-substrate products in new condition with the original packaging within 30 Days after placing your order, with the exception of Agar Agar, Vitamins or Supplements. T-Shirts must be unworn, unwashed with original tags and in original packaging to qualify for returns. 
• Shipping fees and sales tax are non refundable.
• We issue store credit only. 
• No returns on sale items.

For Perishable Products

• We do not accept returns of substrates but will send out replacements for defective products.
• No returns on sale items.
• Within the first 30 days of placing your order we guarantee that your product is free from defects or we will replace it and ship the replacement product for free. If the product has been used we will issue a store credit only for product purchase price. 
• Shipping fees and sales tax are non refundable.
• To file a claim please take at least 3 close up photos of the injection port and each bag or jar showing us the issue so we can review your claim.  We offer replacement products only on defective or damaged products. No need to return products.
• No returns on sale items.